70 posts in Consumer Advocacy
Consumer trust has always been Yelp’s number one priority. From our LIVES open data standard integrating restaurant health scores onto business pages, to our more recent ProPublica partnership incorporating health…
UPDATE (April 2019): ProPublica has ceased its dialysis center data collection and that information is no longer displayed on Yelp listings as a result. Yelp exists to empower and protect…
Yelp launched its Consumer Alerts program nearly three years ago to catch people who might be trying to manipulate ratings and reviews. Today, we’re activating a new round of 51…
Businesses and powerful interest groups routinely threaten the rights of consumers who speak out on matters of public interest on sites like Yelp. Many of them try to pervert the…
In the Spring of 2013, a group of randomly selected restaurateurs in a major U.S. city received a letter in the mail with their most recent restaurant hygiene inspection score.…
Yelp began its Consumer Alerts program in October of 2012 to help consumers make more informed spending decisions. Our team of detectives is on a mission to catch businesses which…
Yelp goes to extraordinary lengths in an effort to protect consumers from fake reviews. Our recommendation software is at the center of our operations, highlighting only those reviews that we…
We have just issued a new round of Consumer Alerts that let people know when we’ve caught a business trying to artificially inflate Yelp reviews. The reason so many people…
As a consumer, would you want to know if someone was trying to mislead you? We know we would. This is exactly why we introduced our Consumer Alerts program back…
Dear Governor Brewer: I write to express my concern about SB 1062 and to respectfully request that you veto this legislation. At the heart of Yelp’s mission is giving consumers…
Because of the First Amendment, it is rare that we hear about consumers being sued for exercising their right to free speech — even with nearly 50 million reviews contributed…
Earlier this week, the Virginia Court of Appeals announced a ruling that sets Virginia apart from other states when it comes to free speech rights for consumers. In this…