Topic: Consumer Advocacy

New Study From FTC Economist Compares Yelp Review Quality with Competitors

Yelp exists to empower and protect consumers. It’s why millions of people come to our platform every day — the reviews and ratings on Yelp are consistently good predictors of…

New Consumer Alert on Yelp Takes Firm Stance Against Racism

Update: To learn about the most commonly asked questions regarding our media-fueled Consumer Alerts, read more in our FAQ.

Helping Local Businesses Reopen During COVID-19 with New Products and Features

With all 50 US states now partially reopened, it’s critical for businesses to easily communicate up-to-date information on how they’re adopting new safety protocols into their daily operations. Consumer trust…

How Yelp’s Consumer Alerts Protected People From Misinformation in 2019

Study Finds Yelp’s LIVES Program Reduced Food Poisoning Cases in Louisville, KY

Yelp Makes it Easier Than Ever to Support Inclusive Businesses with New “Open to All” Search Filter

Consumer Alerts: Preventing Misleading Reviews

Consumer Alerts: Helping You Make Educated Spending Decisions

Today Yelp is releasing 232 Consumer Alerts this quarter, notifying consumers of shady review practices. These alerts are Yelp’s way of informing the public of attempts to influence ratings and…

The “Right to Yelp” Law in Action!

A few years ago, Yelp championed passage of the Consumer Review Fairness Act (CRFA) — more commonly known as the “Right to Yelp” bill. The goal of this federal law…

Yelp Adds Maternity Care Measures for Hospitals that Deliver Babies in New York City and Long Island

Yelp exists to empower and protect consumers, including expecting parents looking for a hospital that provides high quality care and will meet their birthing needs. That’s why today, in partnership…

Consumer Alerts: Spotting Shady Review Practices

Starting today, you’ll notice a new batch of Consumer Alerts, which will appear on 228 business pages. These alerts are Yelp’s warning to consumers that someone is attempting to mislead…

Introducing Wellness Support Alerts on Yelp

Today we are introducing Wellness Support Alerts on Yelp to point consumers to free, confidential and publicly available resources when they may be in a time of need. We are…