Topic: Behind the Review

It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, the podcast features conversations with reviewers and business owners about their experiences—whether it was one star or five—giving listeners behind-the-scenes insights into what was really going on.

Available on: Spotify, Apple Podcasts, Google Podcasts, Stitcher, and Soundcloud

67 posts in Behind the Review

Businesses

Prioritizing mental health to boost your business: advice from business owners

May 19, 2022

Balancing the demands of your business with your own mental health needs is no easy feat. Expectations are high, and giving into “grind culture” sometimes seems like the only option—which…

Businesses

“Build the plane as it’s taking off”: tips on partnership, pivots, and working through fear

May 12, 2022

At The Juicy Leaf, a colorful Los Angeles plant shop, Felix Navarro and Felipe Abrahão curate their space carefully—down to every last succulent, incense stick, and crystal. As co-owners and…

Businesses

The top 3 things you should do with your customer reviews

May 5, 2022

Everyone’s heard the phrase “show, don’t tell.” Aligned Modern Health, a non-invasive, natural health care provider, has made this concept a central tenet of its marketing strategy. Visit one of…

Businesses

‘This is not a customer. This is a relationship:’ Auto House on how repeat customers build long-lasting business success

April 28, 2022

Nearly everyone who’s bought a car has a horror story about their experience: feeling pressured into buying a car they didn’t want, watching the price soar in negotiations, or waiting…

Businesses

5 tips on building an authentic online presence

April 21, 2022

When Shawn Walchef, owner and founder of Cali BBQ Media and Cali Comfort BBQ, tells his business’s story, he doesn’t sit in front of the camera talking about barbeque. He…

Businesses

Behind the Review | The ageless secret to business longevity

April 14, 2022

Toni Binanti, owner of Rudy’s Bakery in Queens, NYC, knows your order, your grandparents, and which flavor birthday cake will suit your tastes. But most importantly, after 41 years in…

Businesses

Behind the Review | 4 steps to a successful review response strategy

April 7, 2022

This episode of Behind the Review features highlights from our past two seasons on one of the most-discussed topics: how businesses respond to reviews. Customer reviews and the business’s responses…

Businesses

Behind the Review | Setting the tone of your business through your actions

March 31, 2022

Ashley Tedesco and her husband Sal own Paluca Trattoria, an Italian restaurant at the end of Fisherman’s Wharf in Monterey, California. Their location puts them right in the middle of…

Businesses

Behind the Review | Using reviews to help your business shine and improve

March 24, 2022

Jeff Toister, author of The Service Culture Handbook, shares ways that business owners can analyze online reviews to save time and improve their business.

Businesses

Behind the Review | Authenticity in teambuilding with The Quarter Creole Cuisine

March 17, 2022

The Quarter Creole Cuisine has the trappings of a fine-dining experience: Golden chandeliers, thoughtfully plated dishes, and live music flood the space with the sounds and sights of New Orleans.…

Businesses

Behind the Review | Prioritizing customer needs, not just the sale

March 3, 2022

In skiing, blazing a trail means making it better for the next adventurer. If you’re the first to a mountain after a night of thick snow in Tahoe City, California,…

Businesses

Behind the Review | Building a business that can run without you

February 10, 2022

Buying a home is not a decision people make lightly. It often involves a long-term commitment with a price tag of hundreds of thousands of dollars—especially in hot housing markets,…