News

• #News, #Impact, #Consumer Protection Initiative

Today Yelp is releasing 198 Consumer Alerts this quarter, notifying consumers of biased review practices that, if left unchecked, would result in misleading business ratings. These alerts are one of the ways Yelp informs the public of egregious attempts to influence ratings and reviews, for example by offering compensation in exchange for reviews or spamming… Read more

• #English, #News, #Data

Life is full of decisions. Some are big decisions, like “my sink just exploded. Who can save the day?” Some are also big decisions, like “donuts are amazing. Where can I get one?” Since Yelp started in 2004, over 40 million words of love and gratitude have been shared for local businesses to help with… Read more

• #English, #News, #News

There’s a lot to be grateful for when it comes to local life—from coffee stops that keep us caffeinated to local pet groomers that keep our four-legged friends primped and pampered. And since 2004, 1.6 million businesses have been thanked on Yelp in reviews. We think that’s something worth celebrating! As well as sharing the top… Read more

• #News

When a mom does a search for a pediatrician in Mountain View, California, instead of seeing the best information from across the web, Google steers her to its low quality ‘house’ products. As the Wall Street Journal recently chronicled, this form of self-serving bias causes direct harm to consumers at an incredible scale. Local search… Read more

• #News, #Impact, #Consumer Protection Initiative

Today Yelp is releasing 232 Consumer Alerts this quarter, notifying consumers of shady review practices. These alerts are Yelp’s way of informing the public of attempts to influence ratings and reviews by offering compensation in exchange for reviews or spamming business pages with positive reviews. Yelp exists to empower and protect consumers, and maintaining their… Read more

• #News, #Impact, #Consumer Protection Initiative

A few years ago, Yelp championed passage of the Consumer Review Fairness Act (CRFA) — more commonly known as the “Right to Yelp” bill. The goal of this federal law is to protect consumers’ ability to share feedback online by prohibiting businesses from including “gag clauses” in consumer form contracts. And it’s done just that,… Read more

• #News, #Product, #Impact

Yelp exists to empower and protect consumers, including expecting parents looking for a hospital that provides high quality care and will meet their birthing needs. That’s why today, in partnership with the Northeast Business Group on Health (NEBGH) and their hospital rating site ExpectNY, we are announcing that Yelp will begin displaying maternity care measures… Read more