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Businesses

6 tips for handling difficult customers

Wednesday, February 17, 2021 • #BusinessOwners, #Tips&Tutorials

Encountering difficult customers is inevitable, and they come in all shapes and sizes—from the angry one who is never satisfied to the impatient one who can’t wait a second longer. But the good news is you don’t have to dread these types of customers if you are prepared to interact with them. The first step… Read more

Businesses

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How restaurants can reduce food waste and fight food insecurity

Wednesday, April 14, 2021 • #BusinessOwners, #Restaurants

Most people agree that wasting food is wrong, especially those who have built their businesses and careers around the food experience. Yet 40% of the food we produce gets wasted and sent to the landfill. According to a 2018 ReFED report, U.S. restaurants are estimated to throw away nearly 23 billion pounds of food each… Read more

Behind the Review | Bringing your in-person hospitality to the digital world

Friday, April 9, 2021 • #BusinessOwners, #BehindtheReview

What does digital hospitality mean? “Every business needs to be digital first, and every business needs to be in the hospitality business,” says Shawn Walchef, owner of Cali Comfort BBQ and founder of Cali BBQ Media. And while this may sound like just another industry buzzword, its importance has been expedited over the course of… Read more

How to respond to negative reviews

Wednesday, April 7, 2021 • #BusinessOwners, #Tips&Tutorials

Getting a glowing review from a customer feels amazing. But on the other hand, when a negative one comes in (which it inevitably will), it can feel very deflating. When that happens, remember that a bad customer review isn’t always bad for business. Even world-famous landmarks and scenic destinations get bad reviews. For example, David… Read more

Supporting Asian-owned businesses: new page attribute, resources, and stories

Tuesday, April 6, 2021 • #BusinessOwners, #FreeTools

Supporting Asian-owned businesses is more important than ever amid an alarming increase in violence targeting the Asian community and a long history of anti-Asian racism in the U.S. To help consumers show support and appreciation for Asian communities and businesses, we’re launching a new, searchable Asian-owned business attribute for Yelp Pages and amplifying the voices… Read more

Behind the Review | Hiring slow and firing fast with The Candle Pour

Thursday, April 1, 2021 • #BusinessOwners, #BehindtheReview

“Hiring is the most important thing in a business,” said Misty Akers, co-founder of Tampa, Florida-based shop The Candle Pour. “If you don’t have the right people, the entire experience is missed.” In this week’s episode, we bring back former guests Misty and Dennis to dive further into the topic of hiring and firing—something we… Read more

How a Montreal restaurant went viral for reviewing its own dishes

Wednesday, March 31, 2021 • #BusinessOwners, #BehindtheBusiness

Cuisine AuntDai is located in an unassuming spot on Saint Mathieu Street in Montreal, Quebec. Feigang Fei and his wife opened their Chinese restaurant in 2014, modestly hoping it would become a small place where families and friends could gather for good food and conversation. Little did they know, their business would be thrust into… Read more

Worker preparing a job quote

4 tips for turning job requests into sales

Monday, March 29, 2021 • #BusinessOwners, #FreeTools, #HomeServices

When consumers are requesting quotes for a specific project, they’re looking for fast and detailed responses. They’re also likely checking out options from several businesses, so it’s important that your response stands out.  To turn requests into actual jobs, it starts with winning over your customers with an effective response. Follow these tips that will… Read more

Behind the Review | Finding success through philanthropy and the support of other small businesses

Thursday, March 25, 2021 • #BusinessOwners, #BehindtheReview

Many people can confidently say they care about small businesses and philanthropic causes, but baking those efforts into a business plan and executing on them every day is a different story. In our final episode during Women’s History Month, Angela Shen, owner and founder of Savor Seattle, shares more about the deep care she has… Read more

What’s new with Yelp for Business

Monday, March 22, 2021 • #BusinessOwners, #Product

New Yelp features and resources go live regularly; the latest additions include updates and additions to our Yelp Waitlist app for restaurants and our new Trust & Safety site. Be sure to keep consumers up to date on the latest by logging in to your Yelp Page and making updates to communicate your hours, operations,… Read more

Behind the Review | Delivering a one-of-a-kind customer experience

Thursday, March 18, 2021 • #BusinessOwners, #BehindtheReview

“We like to look at ourselves as detectives, and we go hunting for good stories,” said Amanda Scotese, owner and founder of Chicago Detours, a touring company that delivers more than your average city tour. In this week’s episode, we learn how she and her team have created an unforgettable—and more importantly, irreplicable—experience for their… Read more

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