Editor’s note: This information hub is being updated regularly with additional resources. Last update: July 2, 2020. As our country begins reopening, we’ve collected some of the best resources we’ve found to help businesses navigate the process of adjusting their operations in response to the Coronavirus—from a COVID-19 mythbusters series to a guidance tool that… Read more
Since early March, the world has been on the rollercoaster that is COVID-19 and all of its dramatic highs and lows. The volatile spread of the pandemic—in addition to an unprecedented unemployment rate as well as racial and social injustices and unrest—have all contributed to a challenging and very overwhelming time for most small businesses,… Read more
When 2020 began, more than 15 million people worked in the U.S. restaurant industry, and more than half of consumer food dollars were spent on restaurants. What a difference six months makes. Like every industry right now, restaurants and hospitality businesses are working hard to adapt in the face of a global pandemic and major… Read more
Now more than ever, businesses are going through a lot of changes on a weekly or even daily basis. It’s important to update online info about your operations, your current offerings, and your health and safety protocols so customers know what’s going on. Many of our recent changes to Yelp for Business were designed to… Read more
I had always prided myself on being a great manager by the book. My key performance indicators included online reviews, employee punctuality, compliance, and retention. Our culture was one of accountability and structure. What was that worth? As it turned out, very little. The dream was for Preux & Proper to become a community hub…. Read more
Malaika and Michael Wells started Do Well Sandwich Co. in June 2018 with hopes of bringing healthy food options to the south side of Chicago where they both grew up. After deciding to raise their family and build a life there, they knew they wanted to provide something different for their community—something wholesome and delicious… Read more
I’ve worked 80-100 hours a week for the last 20 years. I took four days off when I got married. I took five days off when my daughter was born. My top priority has always been exceeding the expectations of our guests. Meeting the expectations of my family fell below that. Meeting my own expectations… Read more
While marketing is the art of attraction, sales is the art and the science of the transaction. When it’s done well, the sales process can be a powerful experience for both the client and the sales consultant. Selling home improvement and repair services and goods is a process of uncovering needs, understanding desires, finding limitations,… Read more
Even as businesses physically reopen, many employees are still reeling from the impact of the Coronavirus, which continues to slow down our return to a “new normal.” The service industry is hit particularly hard—from bartenders to aestheticians—who are struggling to make ends meet and will likely continue to have a hard time even after going… Read more
When it comes to securing service jobs, it’s not just about getting leads—it’s about closing the deal: turning those leads into paying customers. To do that, you need to focus on identifying high-intent inquiries, guiding those consumers to the actions you want them to take, and capturing all that potential revenue. We’ve compiled some simple… Read more
Photos: Bywater American Bistro by G G. on Yelp / Denny Culbert / Bywater American Bistro by Timothy B. on Yelp As businesses start to reopen after the nearly nationwide shutdown, restaurant owners, workers, and customers are facing a brave new world of COVID dine-in experiences. In a recent episode of the Full Comp podcast,… Read more