Supporting Asian-owned businesses is more important than ever amid an alarming increase in violence targeting the Asian community and a long history of anti-Asian racism in the U.S…. Read more
Thank you to everyone who attended the summit! Session recordings are posted below and on Yelp’s YouTube channel. Yelp’s first-ever Women in Business Summit is taking place on March 24-25 and will bring together women in all industries to share insights and learn from each other. This two-day event will include panels, presentations,… Read more
Female entrepreneurs are at the forefront of shaping a new business landscape—from identifying opportunities that serve specific customer needs to representing and providing for marginalized communities. Women represent 42% of all business owners (2019). To put that in perspective, that number was only 4.6% in 1972 (AMEX, State of Women-Owned Business Report). And although women… Read more
Building a business that gives people confidence is much easier said than done. Replicating and franchising that concept—all while making sure the core values are consistent throughout—is even harder. Jami Stigliano, owner and founder of dance studio franchise DivaDance, made it happen. On this week’s episode, we talk with Jami about what inspired her to… Read more
COVID-19 has affected all walks of life over the last year, especially small businesses as they experienced unprecedented challenges and disruptions. And while there are still significant marketplace impacts due to the pandemic, there are also many emerging opportunities for healing and growth. These ten actionable insights will help you identify those key opportunities in… Read more
Known for its rustic, red sandstone formations and eclectic art scene, Sedona, Arizona is a vacationer’s paradise. But mother-daughter duo Eboni and Peggy Howard weren’t drawn there solely by the breathtaking views—they were there for yoga. The pair attended a seven-day retreat, practicing baptiste power yoga for up to 16 hours each day. At the… Read more
For Clinton Jones, owner of Magnum Opus Hair Salon, running a business is more than just selling a product—it’s about creating a cultural exchange. In this week’s episode, we hear how a simple haircut turned into an opportunity for discussion and perspective. Clinton is first and foremost a hairdresser, but what makes his craft and… Read more
The last year has been brutal for most businesses, and few industries have been harder hit than hospitality. Amid some very dark days, a bright spot has been hearing stories of perseverance and seeing our community come together to help each other out. So many smart people from the industry have generously shared their time,… Read more
When it comes to home services—from plumbing to house cleaning—it’s important that your customers not only feel safe, but also comfortable and confident in having you enter their home. By implementing specific marketing and customer service techniques, you can build customer trust and showcase to your customers that you are friendly, professional, and good for… Read more
A good locksmith uses a quality product. But a great locksmith encompasses much more than that: dependability, reliability, and honesty. Meet Jay Sofer, founder of New York City business Lockbusters. Jay knows that his reputation is everything, and his commitment to excellence is how he’s found so much success. His customers rely on him to… Read more
Encountering difficult customers is inevitable, and they come in all shapes and sizes—from the angry one who is never satisfied to the impatient one who can’t wait a second longer. But the good news is you don’t have to dread these types of customers if you are prepared to interact with them. The first step… Read more