Encountering difficult customers is inevitable, and they come in all shapes and sizes—from the angry one who is never satisfied to the impatient one who can’t wait a second longer. But the good news is you don’t have to dread these types of customers if you are prepared to interact with them. The first step… Read more
Most people agree that wasting food is wrong, especially those who have built their businesses and careers around the food experience. Yet 40% of the food we produce gets wasted and sent to the landfill. According to a 2018 ReFED report, U.S. restaurants are estimated to throw away nearly 23 billion pounds of food each… Read more
What does digital hospitality mean? “Every business needs to be digital first, and every business needs to be in the hospitality business,” says Shawn Walchef, owner of Cali Comfort BBQ and founder of Cali BBQ Media. And while this may sound like just another industry buzzword, its importance has been expedited over the course of… Read more
Getting a glowing review from a customer feels amazing. But on the other hand, when a negative one comes in (which it inevitably will), it can feel very deflating. When that happens, remember that a bad customer review isn’t always bad for business. Even world-famous landmarks and scenic destinations get bad reviews. For example, David… Read more
Supporting Asian-owned businesses is more important than ever amid an alarming increase in violence targeting the Asian community and a long history of anti-Asian racism in the U.S. To help consumers show support and appreciation for Asian communities and businesses, we’re launching a new, searchable Asian-owned business attribute for Yelp Pages and amplifying the voices… Read more
“Hiring is the most important thing in a business,” said Misty Akers, co-founder of Tampa, Florida-based shop The Candle Pour. “If you don’t have the right people, the entire experience is missed.” In this week’s episode, we bring back former guests Misty and Dennis to dive further into the topic of hiring and firing—something we… Read more
Cuisine AuntDai is located in an unassuming spot on Saint Mathieu Street in Montreal, Quebec. Feigang Fei and his wife opened their Chinese restaurant in 2014, modestly hoping it would become a small place where families and friends could gather for good food and conversation. Little did they know, their business would be thrust into… Read more
When consumers are requesting quotes for a specific project, they’re looking for fast and detailed responses. They’re also likely checking out options from several businesses, so it’s important that your response stands out. To turn requests into actual jobs, it starts with winning over your customers with an effective response. Follow these tips that will… Read more
Many people can confidently say they care about small businesses and philanthropic causes, but baking those efforts into a business plan and executing on them every day is a different story. In our final episode during Women’s History Month, Angela Shen, owner and founder of Savor Seattle, shares more about the deep care she has… Read more
New Yelp features and resources go live regularly; the latest additions include updates and additions to our Yelp Waitlist app for restaurants and our new Trust & Safety site. Be sure to keep consumers up to date on the latest by logging in to your Yelp Page and making updates to communicate your hours, operations,… Read more
“We like to look at ourselves as detectives, and we go hunting for good stories,” said Amanda Scotese, owner and founder of Chicago Detours, a touring company that delivers more than your average city tour. In this week’s episode, we learn how she and her team have created an unforgettable—and more importantly, irreplicable—experience for their… Read more