Supporting Asian-owned businesses is more important than ever amid an alarming increase in violence targeting the Asian community and a long history of anti-Asian racism in the U.S…. Read more
1. Update your Yelp Page Start by claiming your business on Yelp and updating your page. Make sure essential information is correct so customers can easily find you. This includes your website, phone number, and hours of operation. Other information to keep updated includes: Restaurant menusService or delivery areasBusiness or trade licenses That last one… Read more
It can be difficult to satisfy the wide variety of customer expectations while also maintaining the integrity of your business. For Chef Lucas Sin of Nice Day Chinese in New York City, he takes on this challenge with pride—recognizing and delivering what his customers want and also honoring the core values and mission upon which… Read more
Most of the regulars at Mina’s World have never stepped foot inside. The Philadelphia cafe opened just 18 days before COVID-19 shut down the city, dashing any hopes for a bustling hangout spot. Knowing they had to reimagine their business model, co-owners Sonam Parikh and Kate Egghart found a way to serve the community from… Read more
“We’re human. We make mistakes. But our mistakes, they don’t go away. They stay there forever.” Some industries have higher stakes than others. As someone who deals with the pressure of such a high stakes business in addition to all of the other elements that go into running a successful operation, Nahuel Hilal, owner and… Read more
“It’s a love story as old as time: Boys meet chicken, boys fall in love with chicken, boys open fried chicken shop in Chicago.” This is the tale of 10Q Chicken as told by founders and childhood friends David Yoo and Will Song. After years of practicing law throughout Asia, David returned to the U.S…. Read more
Walking in someone else’s shoes can have so many benefits. This week’s guest, owner and founder of Ritual Hot Yoga uses that method in almost every aspect of her business. Lindsey Kaalberg designed her business around the experience of the customer—from conception to execution to feedback—all with the end goal of ensuring the guest experience… Read more
Since the dawn of civilization, people have loved to complain by leaving negative reviews. The oldest known form of writing—cuneiform—dates back to around 3200 BC, so naturally, the oldest known scathing review surfaced a few millennia later. In 1750 BC, a man named Nanni wrote a harsh complaint to a copper merchant named Ea-nasir, claiming… Read more
“Time is the most valuable kind of currency, so when people are giving you theirs, it’s important that you think about all of the details they may consider,” said Alex Bradberry, owner and founder of The Sparkle Bar, a full-service makeup studio. Anticipating customer needs can be tricky, but with thought, intention, and mindfulness, a… Read more
Most people agree that wasting food is wrong, especially those who have built their businesses and careers around the food experience. Yet 40% of the food we produce gets wasted and sent to the landfill. According to a 2018 ReFED report, U.S. restaurants are estimated to throw away nearly 23 billion pounds of food each… Read more
What does digital hospitality mean? “Every business needs to be digital first, and every business needs to be in the hospitality business,” says Shawn Walchef, owner of Cali Comfort BBQ and founder of Cali BBQ Media. And while this may sound like just another industry buzzword, its importance has been expedited over the course of… Read more