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Yelp introduces ‘Projects’ to help people easily manage services projects and confidently hire professionals

Redesigned Yelp for Business inbox helps services businesses more easily manage and generate leads



People come to Yelp every day to discover, connect, and hire service professionals across a broad range of categories – from landscapers and auto repair services, to tailors, plumbers, lawyers, movers and more. In fact, millions of Yelp users have utilized Request A Quote and Request A Call to hire pros that can best service their projects. To meet this growing need, Yelp has doubled down on building new features and updates that help consumers seamlessly connect with local services professionals, as well as deliver an increasing number of quality leads to business owners. 

Today, Yelp is announcing a series of new services features that improve the discovery and hiring experience for both consumers and businesses. People will now find a new ‘Projects’ experience in the Yelp app where they can easily view and manage all their services projects, as well as swiftly reply to messages through an easy one-click email authentication link. In addition, we’ve redesigned the message inbox as part of the Yelp for Business experience, helping services businesses better manage their leads.

A new way for consumers to manage projects and compare quotes in one place

The new ‘Projects’ experience on the Yelp app lets consumers better create, manage, and organize all their Request A Quote and Request A Call details in one place. This new experience helps people save time when comparing multiple quotes and, most importantly, hire service pros with confidence. Users can easily create new projects by requesting quotes through Yelp, schedule consultations, compare prices and track their projects’ status.

Once a project is created with Request A Quote, Yelp users can easily view and manage it, along with all their active projects, by navigating the new ‘Projects’ tab in the app. The new tab organizes projects by most recent quote requests, with category specific icons. Users can select a project to view and respond to messages from service pros. For consumers juggling multiple projects, they’ll be able to view the status of each one at a glance — including if there are more quotes on the way, how many unread messages they have, or if they’re still awaiting replies from businesses.

When consumers receive an email notification that a business owner has messaged them back, we’re making it easier for them to quickly respond through a unique email link that seamlessly and securely authenticates with one click. This authentication link allows consumers to auto sign-in to the Yelp app in order to swiftly reply to messages and connect with businesses to get their projects done.

Building on our optimized search experience, we continue to further improve the user search and Request A Quote experiences to better capture consumer intent for services jobs and help better match people with the right services businesses for their unique projects.

Driving high quality leads to services businesses with a redesigned business owner inbox

To further help services businesses seamlessly manage their leads, we’ve redesigned the inbox experience for business owners into a more centralized message center. The new inbox surfaces the most important information front and center, including project titles, location, timing, and a preview of the message. This helps business owners easily view and interact with customer leads from Request A Quote, Request A Call and Nearby Jobs on Yelp. The redesign surfaces richer project details that make it easier for services pros to evaluate the value and differences between each job, rather than the previous auto-generated message from a potential customer. 

At Yelp, we’re continuing to find new ways to provide all types of services businesses with even more relevant leads. The new ‘Projects’ tab not only helps consumers stay organized, but it also helps increase the likelihood of businesses getting hired by reducing the uncertainty customers can face when trying to select the right business for their job at hand. 

To explore the new ‘Projects’ tab, consumers can download the latest version of the Yelp iOS or Android app. Business owners can access the redesigned inbox experience by logging into their Yelp for Business account on iOS or web

These new product updates are part of the foundation for Yelp to bring several innovations that allow both sides of the services marketplace to save time and make decisions with more confidence. Stay tuned for updates as we continue to introduce more features and improvements in the new year.

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