Yelp is introducing a series of new features to enhance the consumer experience in our most significant update in recent years:
- Yelp Guaranteed, a new satisfaction guarantee that offers our Request a Quote users peace of mind when hiring home service professionals.
- An enhanced search experience that leverages Artificial Intelligence (AI) and Large Language Models (LLMs) to help people connect and discover the right business for their needs.
- Immersive video, interactive topics and new reactions in reviews make Yelp contributions even more engaging.
For nearly 20 years, Yelp has served as a community-driven platform that empowers you to discover and confidently connect with local businesses. We’re always working to enhance this experience by building products and features that give you access to reliable and useful information, helping you decide where to spend your money and share your experiences with your local community.
Today, we’re excited to unveil a number of new features that make it even easier for you to discover businesses that fit your needs and contribute helpful content on Yelp. A new satisfaction guarantee program, Yelp Guaranteed, will help you hire home service professionals with greater confidence. An AI-powered search experience helps match you with the most relevant local businesses when you have a specific or nuanced need, and new discovery features help you find the right business when you’re not sure what you’re looking for. To make reviews more visual and interactive, you will now be able to add video to reviews, write richer, more helpful reviews with greater ease and react to reviews in new ways. Plus, we’re introducing more visual updates across the platform to help you better discover and connect with great local businesses within your community.
Yelp Guaranteed makes hiring home service pros a worry-free experience
When looking to hire a professional for a home project, it’s easy to feel inundated with choices — comparing ratings, reviews, availability and pricing before settling on the right business. To provide you with greater confidence and peace of mind during the hiring process, we’re rolling out Yelp Guaranteed, a new satisfaction guarantee program that will allow you to get up to $2,500 back in the event something goes wrong with your project.
When you hire an eligible business through Yelp’s Request a Quote, you’ll automatically be enrolled in the program, allowing you to submit a claim if you run into challenges resolving an issue directly with the business — either because you’re not satisfied with the work performed, property was damaged related to the project or if the business was a no-show on a pre-paid job. Yelp Guaranteed is currently available for eligible Request a Quote-enabled advertisers based on a variety of qualification factors.
Today, Yelp Guaranteed is available in San Francisco, New York City, Chicago, Seattle and Washington D.C. across some of the most popular home services categories on Yelp, including movers, plumbers, HVAC, contractors, landscapers, electricians and more. In these cities, you can easily discover businesses backed by Yelp on iOS by selecting the “Yelp Guaranteed” filter in search, as well as looking out for the Yelp Guaranteed badge surfaced on eligible business pages and in your ’Projects’ tab. This summer, we plan to expand availability of Yelp Guaranteed nationwide, surface it in more places across the Yelp app, and roll it out on all platforms, including Android and the web.
Enhancing the search experience on Yelp leveraging LLMs and AI
With the vast amount of rich user-generated content available on Yelp, we’ve long used AI to power solutions across our platform, including dish recommendations, organization of photos and automating content moderation, among others. With the recent advancements in LLMs, we’re continuing to invest in further enhancing the search and discovery experience on Yelp to make it even easier for you to find businesses that fit your needs.
We’re announcing a number of the new search features today, which build on our investment in AI and LLMs to surface smarter search suggestions and power insights to help you find the right business. By leveraging these technologies to analyze the vast amounts of our user-generated content, in the future we’ll be able to quickly, precisely and succinctly summarize insights and provide personalized recommendations based on your search intent.
Revamping the review experience with new ways to contribute
We’re introducing new visual and interactive ways for you to share your experiences with businesses, as well as new ways for you to engage with and react to reviews.
Introducing more visual and seamless experiences across the platform
We’re rolling out new features that better surface our rich, visual content and make it even easier to find the business information you’re looking for. These changes across the platform will help you make informed spending decisions that you can trust.
These product updates demonstrate our significant investment in innovating and enhancing the consumer experience, so people can easily and confidently connect with great local businesses. Now and into the future, we’re focused on building solutions that better identify your nuanced needs, help you unquestionably hire service professionals and further instill trust in the information you find on Yelp. In the coming months, we will continue to build upon these new features, expand them to even more users and further leverage advanced technology, such as AI and LLMs, to enhance our platform. We look forward to sharing more on what’s to come soon.
Additional assets and images from the announcement can be found here.