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“Want Fair Reviews? Go to Yelp.”



That’s the title of an entry on Website Magazine’s blog last week. It was one of several blogs that covered a recent study examining the online review ecosystem.

Here’s more from that blog:

The findings show the proportion of 5-star ratings at Yelp (24.4 percent) is less than that at Citysearch (50.3 percent) or Yahoo Local (58.8 percent). The same holds true for 1-star ratings, with Yelp showing proportions of 5.9 percent, compared to Citysearch (16.4 percent) and Yahoo Local (6.9 percent). In other words, where Yelp is more balanced, Citysearch and Yahoo are more extreme.

Another interesting finding was that Yelp reviewers are much more active. Just 9 percent of Yelp reviewers had posted only one review. Compare that to Citysearch, where 71 percent of users posted only one review, and Yahoo Local (56 percent). As business owners, it appears that Yelp is the place where you can get the fairest, most trusted reviews of your business.

Not only is this important for your own research purposes but also a sign that Yelp is trusted by other consumers, making it a site that must be monitored.

You can read the entire blog entry here. 

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