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Working on Yelp’s people strategy, insights, and operations team




Say hello to Nicole, a People Analytics Analyst on our People Strategy, Insights, and Operations team. She recently celebrated her third Yelpiversary! Want to learn more about her #FiveStarCareer journey? Find out what a typical day looks like in her role, her tips for improving productivity while working from home, and more below.

Tell us about your Yelp journey

I’ve been at Yelp for three years and I’ve spent all of my time here on the People Analytics team. However, the team has changed so much since I started. We have matured the function over the last year and a half and are now known as the People Insights and Analytics (PIA) team.

What does a typical day look like in your role?

The PIA team’s mission is to enable data-driven decision-making through advanced analytics and insights. This includes everything from executive org health metrics, like turnover and diversity data, to organizational-specific deep dives, and Yelp-wide surveys. I spent the past year executing Yelp’s employee listening strategy, which includes action planning to ensure the organization closes the loop with our employees and leaders about their experiences. My role involves lots of project management and collaboration with colleagues to ensure we’re asking the right questions and delivering value to the organization. We like to ask ourselves what issues and opportunities are top of mind for our leaders and how we can ensure Yelpers experience a #FiveStarCareer. That’s what shapes my work and the work of the PIA team.

What is your favorite part of your role?

My favorite part of my role is the ability to work with people from all over the company. It sounds cliche, but the people here make me excited to come to work every day. My work directly impacts large parts of the organization, and sometimes all Yelpers, so I can’t keep it in a silo. It’s so fun to constantly learn about other parts of the business and how I can best meet my stakeholders’ needs.

What is your #1 tip for staying productive while working from home?

Take a walk! Allowing yourself to take a break from the screen makes you more productive, and it enables your brain to make connections that it wouldn’t be able to if you were staring at your computer all day. When something I’ve been working on for a while starts to look jumbled, I know it’s time for me to take a lap to reset. I’m always more productive when I return from my walks.

How does Yelp support your work-life balance?

I love my job, but I don’t live to work – I work to live! Having leaders who live out the Yelp values and encourage me to take time off makes a huge difference in my work-life balance.

How does Yelp’s leadership remind you that you are valued?

My manager is great at giving praise when it’s due. I never have to wonder how my work is being utilized because he makes sure to close the loop after I submit a final project or presentation. Additionally, our internal kudos board, YelpLove, consistently makes me feel as though my hard work is seen and valued. Even our Chief People Officer, Carmen, takes the time to send YelpLove my way. I never feel like communication and praise have to follow a certain hierarchy. I’m so grateful for transparent leaders who give actionable feedback.

What motivates you every day?

Enabling the business to make data-driven decisions motivates me every day. We strive to provide timely and thorough data to ensure that Yelp leaders have everything they need to make the best decisions for Yelp and Yelpers alike. One great example from 2022 was how our work directly improved Yelp’s benefits offerings. We launched a Programs and Benefits survey in July, and Yelpers told us how important the monthly wellness reimbursement is to them. As a result, our benefits team worked to increase those wellness dollars for all employees in 2023!

Tell us about a community that you are proud to be a part of at Yelp

I love being a part of Yelp Christians. Sharing my faith with coworkers is a great way to get to know people better, and talk about something so central to my life. Having this group to lean on, especially during the pandemic as we transitioned to a fully remote environment, was integral in feeling included and cared for amidst such unprecedented times.

Want to work with Nicole?

From day one of your career at Yelp, you will have access to our five-star benefits including monthly wellness reimbursements, 401(k) matching, generous PTO and wellness time off, and more. Check out our open opportunities and apply today!

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