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Welcoming New Employees with a Smile



Say hello to Alexandra, an Enablement Training Specialist on our Multi-Location CS team! Alexandra recently celebrated her third Yelpiversary. Her #FiveStarCareer journey began in 2020 as an Enterprise Customer Success Representative, and in her role, she mentored new hires. Through this, she discovered she was passionate about training and working with the newest Yelpers.

In 2021, a position within the Sales Enablement team opened, and she was eager to apply. She is now a Training Specialist focusing on onboarding and design.

What does a typical day look like in your role?

A typical day for me starts by logging on and figuring out what my to-do list looks like for the day ahead. From there, I attend meetings about our team priorities and strategize how to improve our training material. I have been working on redesigning some of our resources, which has been enjoyable!

What is your favorite part of your role?

I love working with my team and peers. When I am training new CS reps, I have the opportunity to welcome them to Yelp and assure them that they already have a friend here rooting for them to succeed. I know it can be hard to start a new job in a big company, so I want to make sure that every person I train feels welcome and included.

What is your #1 tip for staying productive while working from home?

I have found there is nothing more productive for me than physically writing out my to-do list of priorities for the day. I enjoy being able to cross out the tasks that I have accomplished throughout the day because it motivates me to reach those daily goals!

Want to work with Alexandra?

With the help of our comprehensive training program, ongoing support, coaching, and development opportunities, you can take your career to the next level at Yelp, whether you’re a seasoned sales professional or just starting out in the industry. Check out our open opportunities and apply today!

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