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Meet Antwan, Senior Success Manager, Restaurant Success

Wondering what it’s like to work at Yelp? With folks living all across the world in roles ranging from sales, tech, customer service, community, and more, everyone is bound to have a unique experience! Today, Antwan is sharing an inside look at what it’s like to be a Senior Success Manager on our Restaurant Success team.

 Tell us about your Five Star Career journey

I began my journey with Yelp in July of 2018. After a few months, the Yelp Restaurants Support team was created, and my team started supporting various Yelp products for restaurants. After about a year in that role, I decided to take all the knowledge and experience I gained and applied for our Onboarding team. This promotion allowed me to continue supporting restaurants and become an industry specialist/consultant. I enjoy working with restaurant owners and helping them find value in all the great products and services offered by Yelp while cementing a long-term successful partnership.

What does a typical day look like in your role?

I start each day by reading and responding to emails sent overnight from restaurants in my book of business. We review the diner analytics to confirm restaurants are using Yelp’s Guest Manager product correctly and ensure they get the most out of the product. We schedule introduction calls and iPad training sessions so we can learn more about the restaurant and train the owner and their staff on using our products. We work closely with all departments (Support, Sales, Operations, etc.) to make sure restaurant owners are successfully onboarded.

What is your favorite part of your job?

I enjoy helping restaurant owners utilize Yelp’s products to run their front of the house more efficiently.

What do you enjoy most about working from home?

I love working from home because it allows me to spend more time with my family. Hours of commuting are now spent with my wife and kids. My home office allows me to be productive because of Yelp’s generous benefits.

How does your manager let you know that your work is valued?

We have weekly 1:1 discussions with our managers, so I always feel supported and valued.

Want to work with Antwan?

Antwan recently celebrated his 4th year at Yelp! You can start your own Five Star Career journey by exploring open opportunities to join our team! Check out some of our job openings to find a position that interests you.