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A Day in the Life of Stefan P., Dublin Manager, Local Accounts



Today’s spotlight comes straight from Europe’s Silicon Valley. Meet Stefan P., Manager of Local Accounts in our Dublin office. Since relocating to Dublin from his hometown of Cape Town, South Africa, he’s been showing value to Yelp’s German advertisers, inspiring his colleagues and his team upon promotion to management & making so much fun along the way. According to his Director, Kaitlin P., Stefan has a unique sense of humor and approach to work that is unparalleled and incredibly effective, which is why he is often dubbed as “Yelp Europe’s Secret Weapon”. If he’s not busy launching Super Mario Brother customer outreach contests, he’s Beanboozle challenging his team to break new records & push themselves to greatness. Yelp Dublin would not be the same without Stefan’s energy, hustle & presence.  

Intro Stefan P

Hi there! My name is Stefan P. I hail from the beautiful rainbow nation (South Africa) and have been a fan of Yelp since 2012, which in itself is quite interesting as Yelp is not available in Africa (yet). After having the Yelp app just laying dormant on my phone, I stumbled across the German Account Manager role at Yelp in Dublin (I speak German). This gave me an Idea — let me relocate to Europe, develop my career, and help spread the Yelp gospel to the world. So, I packed up my bags, moved to Ireland, and haven’t had a blue Monday since!

  1. Why do you love being a part of the Yelp team?

Have you ever been part of a company where you can talk to clients from vastly different walks of life in an office with a cultural diversity next to none? Me neither, until I joined Yelp! We speak to blue collars, white collars, chefs, family businesses, lawyers, and many more every day, maintaining and growing relationships while sitting in an office surrounded by a mix of German, French, Spanish, Italian, and English Buzz. Adding to that, we love making quirky bets on my team. I had to dye my hair purple after they smashed another record.

Stefan P Purple Hair Dye Yelp Dublin
  1. What is a typical day in the office like for you?

My rockstar team is responsible for all of Yelp’s German advertisers. I structure my days to always be available to coach, listen in on calls, hold one on one sessions and team meetings to keep our eyes on the prize. I work closely with my Director, Kaitlin P., getting daily advice, brainstorming, and planning out the coming months while also keeping an open line of communication to our office in Hamburg, Germany. When I’m not focusing on the German market, I head up our office’s diversity program called DiverseBurst, challenging aspects like stereotypes and demographical work ethics or celebrating our different cuisines and watching cultural movies in our cinema room.

  1. What’s your advice for someone who might be interested in the Account Manager role at Yelp?

If you are self-driven and like taking your development into your own hands, you’ll be very welcome here. We focus on retaining Yelp’s advertisers (mostly small business owners), showing them how important their visibility is on Yelp and how it helps them become even better at what they do. Unconventional professional backgrounds are always welcome — I used to work in construction and nightlife! Be prepared to make mistakes, fall on your face, and learn from that experience; it will boost your growth exponentially. And the best news is, we’re hiring!

[cta_button url=”https://www.yelp.com/careers/job-openings/ca39f0fd-93db-48de-896f-26f547a3f869?description=German-Account-Manager_International-Sales_Dublin-Ireland” text=”Apply Now!” type=”primary”]

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Heute berichten wir direkt aus Europas Silicon Valley und stellen euch Stefan P., Manager of Local Accounts, aus unserem Büro in Dublin vor. Er ist von seiner Heimatstadt Kapstadt in Südafrika nach Dublin gezogen und zeigt seitdem unseren deutschen Werbekunden den Wert von Yelp. Er ist stets gut gelaunt, inspiriert seine Kollegen und sein Team und ist so bereits ins Management aufgestiegen. Laut Aussage seiner Vorgesetzten, Kaitlin P., besitzt er einen besonderen Sinn für Humor und verfolgt bei seiner Arbeit einen einzigartigen und unglaublich effektiven Ansatz, weshalb er oft auch “Geheimwaffe von Yelp Europa” genannt wird. Wenn er nicht gerade einen Kundenservice-Wettbewerb im Super-Mario-Stil plant, fordert er sein Team zu Jelly-Bean-Challenges auf, damit sie neue Rekorde aufstellen und sich immer weiter verbessern. Ohne Stefan, seine Energie und seinen Tatendrang würde uns bei Yelp Dublin wirklich etwas fehlen.

Intro Stefan P

Hallo! Mein Name ist Stefan P. Ich komme aus dem wunderschönen Regenbogenstaat (Südafrika) und bin seit 2012 ein großer Fan von Yelp. Und das obwohl es Yelp in Afrika (noch) gar nicht gibt. Während die Yelp-App also auf meinem Handy vor sich hin schlummerte, stolperte ich über die Stelle als German Account Manager bei Yelp in Dublin (ich spreche Deutsch). Das brachte mich zum Nachdenken – ich könnte nach Europa ziehen, an meiner Karriere basteln und dabei helfen, Yelp in der Welt bekannter zu machen. Also packte ich meine Sachen, zog nach Irland und habe es seitdem nicht einen Tag bereut!

  1. Warum arbeitest du so gerne bei Yelp?

Hast du schon mal in einer Firma gearbeitet, wo du mit Kunden aus total unterschiedlichen Lebensbereichen sprechen kannst und das in einem Büro mit einer einzigartigen kulturellen Vielfalt? Ich auch nicht, und dann kam ich zu Yelp! Wir sprechen jeden Tag mit Handwerkern, Büroangestellten, Köchen, Inhabern von Familienbetrieben, Anwälten und vielen anderen. Wir bauen Beziehungen auf und pflegen sie, während wir in einem Büro sitzen, wo wir von einem Mix aus Deutsch, Französisch, Spanisch, Italienisch und Englisch umgeben sind. Abgesehen davon schließen wir in meinem Team gerne ungewöhnliche Wetten ab. Einmal musste ich meine Haare lila färben, nachdem sie wieder einmal einen neuen Rekord aufgestellt hatten.

Stefan P Purple Hair Dye Yelp Dublin

  1. Wie sieht ein typischer Tag im Büro für dich aus?

Mein großartiges Team ist für alle deutschen Yelp-Werbekunden zuständig. Ich teile mir meine Tage so ein, dass ich immer verfügbar bin, um anderen weiterzuhelfen und außerdem bei Anrufen mithören kann. Zusätzlich führe ich individuelle Gespräche und Team-Meetings, damit wir alle wissen, in welche Richtung es gehen soll. Ich arbeite eng mit Kaitlin P. zusammen, hole mir täglich Ratschläge von ihr, wir brainstormen, planen die kommenden Monate und stehen im Kontakt mit dem Büro in Hamburg. Wenn ich nicht gerade mit dem deutschen Markt beschäftigt bin, leite ich unser Vielfalt-Programm “DiverseBurst”, das sich damit befasst, Aspekte wie Stereotypen und demografische Arbeitsethik zu hinterfragen, aber auch unsere unterschiedlichen Küchen zelebriert oder Filme aus verschiedenen Kulturen in unserem Kinoraum zeigt.

  1. Was würdest du jemandem raten, der sich für eine Stelle als Account Manager bei Yelp interessiert?

Wenn du selbtständig arbeiten kannst und deine Entwicklung gern selbst in die Hand nimmst, bist du hier sehr willkommen. Wir arbeiten hauptsächlich daran, dass Yelp-Werbekunden (größtenteils Inhaber kleiner Unternehmen) uns die Treue halten. Wir zeigen ihnen, wie wichtig ihre Sichtbarkeit auf Yelp ist und wie sie dadurch noch besser in dem werden können, was sie tun. Ein unkonventioneller beruflicher Hintergrund ist immer willkommen – ich habe früher im Bauwesen und im Nachtleben gearbeitet! Stell dich darauf ein, Fehler zu machen, auf die Nase zu fallen und daraus zu lernen; denn das ist es, was dich wirklich weiterbringt. Und das Beste ist: Wir stellen ein!

[cta_button url=”http://www.yelp.de/careers/job-openings/ca39f0fd-93db-48de-896f-26f547a3f869″ text=”Jetzt bewerben!” type=”primary”]

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