Today, Yelp is releasing a round of 149 Consumer Alerts in an effort to unveil extreme attempts to mislead consumers. While the majority of businesses on Yelp are good actors, our recommendation software, dedicated users, and team of skilled investigators work together to limit the few bad actors’ efforts to skew results for everyone else…. Read more
News
For years, the Yelp community in DC has been buzzing about the countless amazing local restaurants and hot new businesses found on every street corner. So we decided to move in! Yelp announced that we are headed to Washington, DC to open our next office! We’ve been building a vibrant community of locals and business… Read more
At Yelp, we’re dedicated to connecting people to great local businesses, and also protecting them from misleading practices to manipulate ratings and reviews. Today, we are releasing a new round of 149 Consumer Alerts to expose extreme attempts to influence business ratings and reviews on Yelp, such as paying for positive reviews. The Consumer Alert will… Read more
Why Yelp Doesn’t Condone Review Solicitation
Yelp’s core focus for more than 13 years has been helping consumers find great local businesses. A critical piece of that process is providing people with access to unbiased local feedback to help them make decisions. Yelp’s ability to surface the highest quality content is a cornerstone of our success, and as a result, we… Read more
We’ve been busy this year. In April, Yelp welcomed Turnstyle, an easy-to-use marketing solution. Today, we’re officially announcing that Turnstyle is now Yelp WiFi! The addition of Yelp WiFi to Yelp’s family of products expands our offerings for local businesses to include simple, effective tools for customer retention and loyalty. Yelp WiFi is a small… Read more
Yelp exists to empower and protect consumers, providing them with the information they need to make a decision, whether they are looking for a mover, a brunch spot, or even a hospital. Today, in partnership with the California Health Care Foundation (CHCF) and Cal Hospital Compare, we are announcing that Yelp will begin displaying maternity… Read more
Yelp Stands Up For Net Neutrality
You’ve heard us talk about Google’s anti-competitive practices in local search before. By manipulating search results for local business information in its favor, Google is impeding consumers’ ability to find the best information. Unfortunately, using size and reach to constrain consumer choice isn’t limited to Google, and is increasingly becoming a strategy that appeals… Read more
How Google’s Local Search Results Harm Consumers and Why the EU Acted
For more, see focusontheuser.eu Today, the European Commission announced that Google has breached antitrust rules by manipulating search results to favor its own vertical search services. In a landmark decision, the EU antitrust enforcement body hit Google with a record fine of €2.42 billion and gave Google a deadline of 90 days to end all… Read more
Study Finds Hospitals With Higher Yelp Ratings Have Fewer Preventable Readmissions
Researchers at the Manhattan Institute recently published a study showing that higher Yelp ratings correlate with lower potentially preventable readmission rates (PPR), a widely accepted metric for hospital quality, concluding that Yelp is a “useful, clear, and reliable tool for comparing the quality of different facilities.” The researchers chose to use preventable readmissions, instances where… Read more
Study: 92% Of Consumers Using Yelp Make A Purchase After Visiting The Platform
Update: Did you see the date on this post? It’s old. Don’t worry, you can find the latest data from the 2019 study right here. A Nielsen study commissioned by Yelp finds that many consumers report strong purchase intent at the businesses they find through review sites. Now, 92% of consumers who use consumer online review… Read more