When all other attempts to serve a customer fails, bring in the manager. He or she will pull satisfaction out of a hat. Or at least that’s the hope. The data tells us a different story, however. By looking at the reviews that mentioned talking to a manager, we found that 80% resulted in a… Read more
These days, it seems like nearly any impulse can be fulfilled as fast as we have them. Can’t remember a fact you learned in elementary school? Ask Siri. Need a ride? A driver will pick you up in 2 minutes. Looking for a rare book? Sit tight! You’ll have a copy in 2 days—it just… Read more
When it’s time to eat and home cooking just won’t do, how do you pick a restaurant? Perhaps you’re looking for great tasting, mind-blowing cuisine. Or maybe you’re in the mood for something on the cheap. But how often do you say to yourself, “I’m looking for a restaurant that has GREAT customer service?” Probably… Read more
To celebrate Pride Month and the 50th Anniversary of the Stonewall Riots, Yelp is releasing the first-ever Top 20 Most Inclusive Cities and data mapping the rise of LGBTQ+ friendly businesses across the U.S, along with introducing a free ‘LGBTQ+ Owned Business’ decal. So how did Yelp’s data science team help pull together our Top… Read more
National debates on social issues not only influence legislation and public policy, but also influence the technology we use in our day-to-day lives. After joining the Human Rights Campaign’s amicus brief in support of trans student Gavin Grimm, Yelp launched a business attribute to help users identify businesses that offer gender neutral restrooms in 2017…. Read more
Yelper Yurui M at Anyetsang Little Tibet Restaurant Bloomington: a cultural hub with a foundation of education, spirit of openness, and expression of quirky design. It’s a city we love to visit, and when we do, we eat WELL. The stars aligned and Yelp data was pulled to find Bloomington’s top 50 spots to eat… Read more
As the weather’s been getting nicer and nicer, we wanted to highlight some of the great spots to soak up some sunshine with the whole fam. We’re excited to announce our list of Yelp’s Top 25 Family-Friendly Outdoor Spots in the DMV! We’ve scoured the Metropolitan DC area to find the top-rated parks, playgrounds, nature… Read more
The people who power the local economy started the year on the right foot. The Yelp Economic Average rose by eight tenths of a point in the first quarter of 2019 after a tough end to 2018. In the last quarter of that year, YEA—a measure of the health of important sectors across the U.S…. Read more
Ben Silver is a magician. Ben Silver is a sommelier. Ben Silver is one of a kind. There may be other Americans who operate a magic business and also operate a sommelier business. Silver operates one business, Ben Silver Magic, that offers magic and sommelier services, to the same customers on the same night—often mixing… Read more
We’re excited to announce our list of Yelp’s Top 50 Family-Friendly Restaurants in the DMV for 2019! We’ve scoured the Metropolitan DC area to find the top-rated local spots to dine with kiddos in tow. From restaurants where the menu options are plentiful, to spots with play areas just for the littles, this list has something for… Read more