Here at Yelp, we live and breathe all things local. From dog groomers and plumbers to hole-in-the-wall sushi spots, we are proud to support the millions of amazing entrepreneurs who bravely set out to start their own small businesses. Their risk is our collective reward because those locally owned businesses are what give neighborhoods like The… Read more
For today’s small businesses, online reviews can have a big impact on success. We recently heard about Frank (affectionately known by his customers and friends as “the Fizman”), a plumber in Downey, California. After years of struggling with poverty, he decided to pursue a future in the plumbing industry.Upon receiving his contractor’s license, he posted his… Read more
We created the Yelp Small Business Advisory Council four years ago to get insight and guidance from our core community of local business owners. Beginning with only a handful of North American businesses, today the council represents a wide cross section of industries and geographies. This year, the group includes an ice cream maker from… Read more
Photo courtesy of Valerie G. When did you start noticing people were finding your business on Yelp? We have always checked online to see what people were saying about us, so as soon as the first Yelp review showed up in a google search (for Les Deux Gamin) we saw it. This was in 2011… Read more
Tom Williamson, Marketing Manager of The Highway, recently sat down with us and shared a few of his best practices when it comes to responding to reviews on Yelp via their business owner’s account. Here’s what he had to say: What are some best practices you can share with fellow business owners when it comes… Read more
Carlos Rodriguez, owner of Mr. Roofing in South San Francisco, recently sat down with us and shared why he started to pay attention to Yelp and the benefits of using the free tools available in Yelp’s Business Account to connect with his customers. Here’s what Carlos had to say: Q: When did you start noticing… Read more
According to D’Lisa Shayn, owner of Salon D’Shayn in Scottsdale, AZ, “Yelpers are really wonderful because they understand the value of spending money on [a service] that’s good.” Check out the video below to find out what tools she uses to make her business page more attractive and how she entices Yelp users to choose… Read more
Mellissa Morgan is the owner of Ms Cupcake, a vegan bakery based in Brixton and a highly rated dessert place on Yelp in the UK. Check out this great video which tells Melissa’s story of how she uses Yelp to maintain a positive online presence and gain more customers. Yum! Watch her video story below!
If you’re anything like Andrew Chun, co-founder of Press Club in San Francisco, CA, then you know the importance of online advertising. Presently, 95% of consumers have turned to the internet in the last 12 months to find a local business. With over 108 million monthly unique visitors coming to Yelp* to find great local businesses,… Read more
When did you start noticing people were finding your business on Yelp? A lot of our customers come to us because they are planning special events (e.g. parties, birthdays, dates). Because of this, customers are even more inclined to read reviews before selecting their venue. When customers tell us how they heard about us, it’s… Read more