When it comes to home services—from plumbing to house cleaning—it’s important that your customers not only feel safe, but also comfortable and confident in having you enter their home. By implementing specific marketing and customer service techniques, you can build customer trust and showcase to your customers that you are friendly, professional, and good for… Read more
A good locksmith uses a quality product. But a great locksmith encompasses much more than that: dependability, reliability, and honesty. Meet Jay Sofer, founder of New York City business Lockbusters. Jay knows that his reputation is everything, and his commitment to excellence is how he’s found so much success. His customers rely on him to… Read more
When you’re in the air conditioning business in Texas, desperate calls from overheated homeowners are a part of daily life. And not so infrequently, they happen in the middle of the night. Dealing with major home repair issues like this in a way that leaves the customer happy isn’t as easy as it seems. But… Read more
The mission of Denver-based Helix Painting is “to revitalize and enhance your home with unparalleled quality and service.” Owners Vanessa and Brandon Homuth are passionate about running a business that works hard to delight customers, and with the pandemic keeping people at home, they’ve been able to help customers freshen up their homes more than… Read more
Looking for a way to let customers know what services you offer? How about how far you’d be willing to travel for a job? You can do both from your Yelp Business Page within the Service Offerings and Service Area sections. How to add your Service Offerings Your Service Offerings let Yelp users know what… Read more
This week’s installment of Behind the Review features our first home services business: Temp Rite Services, a heating and cooling company in the small North Carolina town of Yadkinville. That’s not the only first, though. Enter this week’s reviewer, Sam A., a self-described “meat and potatoes” guy, who wrote this business’ very first Yelp review. … Read more
When consumers come to Yelp, they’re ready to buy—90% of people make a purchase within a week. They’re looking for the right business to provide them with a specific service. But sometimes, especially with more complex jobs or services, consumers call around to get a quote or make an appointment. In those instances, consumers often… Read more
Trust is critical to a good relationship with your customers. After all, they’re handing over their hard-earned money to you and your business, and they expect something of value in return. But customer trust isn’t just about the transaction—it’s built over time with give and take from both the business and the customer. If you… Read more
Virtual sales consultations are a new and important reality for in-home service providers. They allow sales to flow even when businesses, showrooms, and in-home selling are restricted or undesirable for some buyers. And while the heart and soul of the sales process remains consistent between in-home and virtual selling, there are some important considerations to… Read more
Jay Sofer, founder and owner of Lockbusters in New York City, is picking up his homemade hand sanitizer and taking off his protective mask when I join the Zoom call. He’s parked in the heart of Manhattan on 9th between 1st and 2nd, and there’s absolutely no buzz or bustle around him—just silence and rows… Read more