Update: To learn about the most commonly asked questions regarding our media-fueled Consumer Alerts, read more in our FAQ. At Yelp, we value diversity, inclusion and belonging, both internally and on our platform, which means we have a zero tolerance policy to racism. We know these values are important to our users and now more… Read more
With all 50 US states now partially reopened, it’s critical for businesses to easily communicate up-to-date information on how they’re adopting new safety protocols into their daily operations. Consumer trust and safety is a top priority for Yelp and, now more than ever, people want peace of mind as they consider returning to their favorite… Read more
Have you ever seen a Consumer Alert banner over a business’s reviews while browsing around Yelp? These warnings appear when we see brazen attempts to manipulate ratings and reviews. The Consumer Alerts program (part of Yelp’s broader Consumer Protection Initiative) launched in 2012. In 2019, we issued more than 1,300 Consumer Alerts, which run the… Read more
Yelp is committed to empowering and protecting consumers by surfacing important information they typically can’t otherwise easily find about local businesses. To that end, we developed the Local Inspector Value-Entry Specification (LIVES) program, which allows municipalities to publish restaurant health inspection information to Yelp, helping consumers make informed choices about safe places to eat. In… Read more
Just in time for the busy holiday shopping and dining season, Yelp is making it easier than ever for consumers to support inclusive businesses. Yelp is continuing its partnership with Open to All, a non-profit that aims to protect consumers from discrimination, by launching a search filter for the “Open to All” business attribute, and… Read more
Today Yelp is releasing 198 Consumer Alerts this quarter, notifying consumers of biased review practices that, if left unchecked, would result in misleading business ratings. These alerts are one of the ways Yelp informs the public of egregious attempts to influence ratings and reviews, for example by offering compensation in exchange for reviews or spamming… Read more
Today Yelp is releasing 232 Consumer Alerts this quarter, notifying consumers of shady review practices. These alerts are Yelp’s way of informing the public of attempts to influence ratings and reviews by offering compensation in exchange for reviews or spamming business pages with positive reviews. Yelp exists to empower and protect consumers, and maintaining their… Read more
A few years ago, Yelp championed passage of the Consumer Review Fairness Act (CRFA) — more commonly known as the “Right to Yelp” bill. The goal of this federal law is to protect consumers’ ability to share feedback online by prohibiting businesses from including “gag clauses” in consumer form contracts. And it’s done just that,… Read more
Yelp exists to empower and protect consumers, including expecting parents looking for a hospital that provides high quality care and will meet their birthing needs. That’s why today, in partnership with the Northeast Business Group on Health (NEBGH) and their hospital rating site ExpectNY, we are announcing that Yelp will begin displaying maternity care measures… Read more
Starting today, you’ll notice a new batch of Consumer Alerts, which will appear on 228 business pages. These alerts are Yelp’s warning to consumers that someone is attempting to mislead them through review manipulation like paying for fake 5-star reviews or spamming their own pages with positive reviews. Yelp exists to empower and protect consumers,… Read more