For more than 15 years, Yelp has prioritized content integrity by mitigating misinformation, fighting against fraud and protecting data quality on our platform. Today, Yelp is announcing the launch of our new Trust and Safety site, the release of our first-ever Trust and Safety report, and a new update to our recommendation software. Our new… Read more
As consumers look for ways to continue supporting their favorite local businesses, their personal health and safety remains a critical part of the decision making process. And for businesses, we know it’s especially important to efficiently communicate their current service offerings and health and safety practices to customers — in fact, we saw consumer interest… Read more
Here at Yelp we know that privacy is important to our users. So you may be wondering what happens when someone seeks information about a user. To explain, let’s start from the beginning. From Yelp’s founding in 2004, our goal has been to connect people with great local businesses. A primary way we do that… Read more
Yelp exists to empower and protect consumers. It’s why millions of people come to our platform every day — the reviews and ratings on Yelp are consistently good predictors of their own offline experiences with local businesses.
Update: To learn about the most commonly asked questions regarding our media-fueled Consumer Alerts, read more in our FAQ. At Yelp, we value diversity, inclusion and belonging, both internally and on our platform, which means we have a zero tolerance policy to racism. We know these values are important to our users and now more… Read more
With all 50 US states now partially reopened, it’s critical for businesses to easily communicate up-to-date information on how they’re adopting new safety protocols into their daily operations. Consumer trust and safety is a top priority for Yelp and, now more than ever, people want peace of mind as they consider returning to their favorite… Read more
Have you ever seen a Consumer Alert banner over a business’s reviews while browsing around Yelp? These warnings appear when we see brazen attempts to manipulate ratings and reviews. The Consumer Alerts program (part of Yelp’s broader Consumer Protection Initiative) launched in 2012. In 2019, we issued more than 1,300 Consumer Alerts, which run the… Read more
Yelp is committed to empowering and protecting consumers by surfacing important information they typically can’t otherwise easily find about local businesses. To that end, we developed the Local Inspector Value-Entry Specification (LIVES) program, which allows municipalities to publish restaurant health inspection information to Yelp, helping consumers make informed choices about safe places to eat. In… Read more
Just in time for the busy holiday shopping and dining season, Yelp is making it easier than ever for consumers to support inclusive businesses. Yelp is continuing its partnership with Open to All, a non-profit that aims to protect consumers from discrimination, by launching a search filter for the “Open to All” business attribute, and… Read more
Today Yelp is releasing 198 Consumer Alerts this quarter, notifying consumers of biased review practices that, if left unchecked, would result in misleading business ratings. These alerts are one of the ways Yelp informs the public of egregious attempts to influence ratings and reviews, for example by offering compensation in exchange for reviews or spamming… Read more