Congratulations on your new business and welcome to Yelp! Once you’ve claimed your business, you can attract new, high-intent customers by building your Yelp Business Page. Millions of people use Yelp every day to search for businesses, and they’re ready to buy—in fact, 90% of people make a purchase within a week—so let’s make sure… Read more
Making your business stand out online is an important marketing goal for any business. Our product team at Yelp has been working on new features to help you better market your business and attract customers who are looking for what you offer. Here are some of our latest innovations for business owners, all of which… Read more
COVID-19 has brought challenges to the restaurant industry that no one could have predicted, but it’s also created opportunities. While some restaurants quickly pivoted to online ordering and expanded delivery radiuses, others proactively planned for the moment when they’d be able to open their doors again. Consumer outlooks and behaviors have also shifted during this… Read more
When the COVID-19 pandemic hit, the conventional wisdom in the restaurant business was to save cash, cut overhead, and “If you’re fine dining: hibernate.” Mark Canlis did the exact opposite and performed the ultimate pivot—transforming Canlis from a world-famous, upscale restaurant with a months-long waiting list to serving bagels, burgers, and takeout. Most restaurants enjoying… Read more
What does it feel like when your entire industry—the industry that raised you—gets cancelled? Imagine if what happened to hospitality happened to any other industry. Doctors stop practicing medicine. Lawyers stop practicing law. Farmers stop farming. It’s inconceivable… until it happens to you. I saw what was coming more than a week before the mandatory… Read more
You just visited the newest tapas restaurant in town and had an incredible experience (and the best sangria ever). You’re likely to post a picture on your Instagram or tell some friends about your new discovery—but what if you could announce to the whole town that this new spot has opened? Or maybe you just… Read more
“This is the most delicious burger I have ever eaten in my 26 years of life… If you don’t go here you are SEVERELY missing out on the best burger you’ll ever taste.” – Alex P. on Yelp Alex was clearly impressed with his culinary experience at Au Cheval in Chicago. For the restaurant owner… Read more
Who do I write for in these uncertain times? Is it the restaurateur trying to find their way through this mess? Is it the patron, curious about what the future of restaurants will look like? Today, it’s both. Restaurateurs, we need to have an honest conversation about discounts and how we’ve created a culture where… Read more
Tayo Giwa and Cynthia Gordy Giwa have been spotlighting Black-owned, Brooklyn-based businesses since the beginning of 2018 as an act of hyperlocal service journalism. We asked them about their approach to telling these stories and how the new momentum of the Black Lives Matter movement has impacted their digital publication. Q: What inspired you to… Read more
Trust is critical to a good relationship with your customers. After all, they’re handing over their hard-earned money to you and your business, and they expect something of value in return. But customer trust isn’t just about the transaction—it’s built over time with give and take from both the business and the customer. If you… Read more