I had always prided myself on being a great manager by the book. My key performance indicators included online reviews, employee punctuality, compliance, and retention. Our culture was one of accountability and structure. What was that worth? As it turned out, very little. The dream was for Preux & Proper to become a community hub…. Read more
Malaika and Michael Wells started Do Well Sandwich Co. in June 2018 with hopes of bringing healthy food options to the south side of Chicago where they both grew up. After deciding to raise their family and build a life there, they knew they wanted to provide something different for their community—something wholesome and delicious… Read more
I’ve worked 80-100 hours a week for the last 20 years. I took four days off when I got married. I took five days off when my daughter was born. My top priority has always been exceeding the expectations of our guests. Meeting the expectations of my family fell below that. Meeting my own expectations… Read more
While marketing is the art of attraction, sales is the art and the science of the transaction. When it’s done well, the sales process can be a powerful experience for both the client and the sales consultant. Selling home improvement and repair services and goods is a process of uncovering needs, understanding desires, finding limitations,… Read more
Even as businesses physically reopen, many employees are still reeling from the impact of the Coronavirus, which continues to slow down our return to a “new normal.” The service industry is hit particularly hard—from bartenders to aestheticians—who are struggling to make ends meet and will likely continue to have a hard time even after going… Read more
When it comes to securing service jobs, it’s not just about getting leads—it’s about closing the deal: turning those leads into paying customers. To do that, you need to focus on identifying high-intent inquiries, guiding those consumers to the actions you want them to take, and capturing all that potential revenue. We’ve compiled some simple… Read more
Photos: Bywater American Bistro by G G. on Yelp / Denny Culbert / Bywater American Bistro by Timothy B. on Yelp As businesses start to reopen after the nearly nationwide shutdown, restaurant owners, workers, and customers are facing a brave new world of COVID dine-in experiences. In a recent episode of the Full Comp podcast,… Read more
For the last 13 years, Savor Seattle Food Tours has been offering guided food and wine tasting tours that explore the city through a foodie lens. The tours showcase the best that Seattle has to offer with a focus on fresh, local, organic, and sustainable foods. Owner Angela Shen has created a well-known and extremely… Read more
As states begin to loosen restrictions, businesses are exploring how to reopen and adjust to the new normal in this COVID-19 environment. From reduced occupancies to socially distanced check-out lines, we’ve collected some snapshots of the ways businesses have adapted their stores and workplaces to help keep everyone safe. Sanitization and social distancing Essential businesses… Read more
“Very few places can take a comfort food and reinvent it to taste 11 times better than it did before. This is that place. Legit the best grilled cheese sandwiches of my life.” – Marlene M. of Houston, Texas, in her Yelp review of food truck Emojis Grilled Cheese A gourmet sandwich maker on wheels, Emojis… Read more