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Reopening resource hub for restaurants

Editor’s note: This information hub was last updated on August 28, 2020.

Restaurant open sign
Photo by Kaique Rocha

Restaurants are exploring how to best reestablish their dine-in service as new protocols and precautionary measures are being introduced to keep both restaurant staff and patrons safe. 

We’ve compiled some of the best reopening resources we’ve found for restaurants, including the NRA’s food safety tips, Yelp strategies and tools for marketing and operations, and interviews with restaurant industry experts on the Full Comp podcast.

Restaurant-specific resources
General business resources
Tips and tools from the Yelp blog
Helpful Yelp products
Yelp University video series
Josh Kopel’s Full Comp podcast

As the reopening regulations continue to evolve, we encourage you to learn and strictly follow all local, county, and state regulations and laws that apply to reopening and operations, as well as guidance from trusted organizations such as the Centers for Disease Control and Prevention (CDC) and National Restaurant Association (NRA). Be sure to also keep your website and Yelp page up to date for your customers as you adapt to industry changes.

If you have questions or if there is anything we can do to help, get in touch by logging into your Yelp for Business account for Yelp contact details. Our customer success and account teams are fully staffed and ready to assist.

We also published a similar version of this post for all business types.

Restaurant-specific resources

Reopening playbooks

  • Death & Co, a renown nightlife establishment in New York, debuted their approach, strategy, and response to COVID-19, a detailed 62-page reopening playbook.
  • Hong Kong restaurant group Black Sheep Restaurants released a COVID-19 Playbook, which has been adopted worldwide and contains an array of guidance from hygiene to guest relations.
  • ThinkFoodGroup, the company behind José Andrés’ restaurants, released their reopening playbook.
  • The Momofuku Group has restaurants from Las Vegas to Sydney, and their handbook is a live document—being continuously updated as new regulations and guidelines develop.

General business resources

Tips and tools from the Yelp blog

Marketing, strategy, and social media

Operations and communication

Creative responses

Behind the business

Helpful Yelp products

Yelp University video series

This YouTube playlist contains a series of short videos to help you update different parts of your Yelp Business Page.

Josh Kopel’s Full Comp podcast

Episode 1: Restaurateur Erik Oberholtzer reflects on his challenging experience opening Tender Greens shortly before the 2008 recession, offering advice and suggestions for restaurants wondering what to do during this unprecedented time.

Episode 2: Darin Rubell is a 20-year veteran of the Manhattan restaurant and bar scene. Listen to him chat with Josh about how he got started in the industry, what he’s learned, and what makes his restaurants and bars stand out. 

Episodes 3 & 4: Former Iron Chef Eric Greenspan and cocktail culture legend Alex Day of Death & Co discuss the creative drive that fuels their endeavors in the hospitality industry. 

Episode 14: James Beard Award-winning chef Nina Compton discusses the opportunity restaurateurs in New Orleans have to come together as a community, share their struggles, and contribute to the rebirth of the restaurant industry.

Episode 22: Mark Canlis, owner/operator of Seattle’s Michelin-starred fine dining establishment that bears his name, talks about what it took to pivot away from the restaurant’s traditional business model and toward a new way of working.

Episode 26: Dean Alex Susskind of Cornell University talks about the future of restaurants, including the evolving role of technology in the dining experience and how tech should never be a replacement for human interaction and customer service.

You can find more episodes of Full Comp, which is sponsored by Yelp, on Spotify, Apple Music, or wherever you get your podcasts.

The information above is provided for educational and informational purposes only. It is not intended to be a substitute for professional advice and may not be suitable for your circumstances. Unless stated otherwise, references to third-party links, services, or products do not constitute endorsement by Yelp.

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