Yelp in Your Words | The positive side of negative reviews

November 29, 2011

What is the positive side of negative reviews? Is there something to gain from negative feedback? According to celebrity chef Gordon Ramsay and a group of business owners from across the country, the answer is yes.

While over half of the reviews on Yelp are five stars, even the best businesses can get hit with negative reviews. The reason is simple: It’s impossible to please everyone 100% of the time. Hear how these business owners use negative reviews to improve their business and get more customers.

The information above is provided for educational and informational purposes only. It is not intended to be a substitute for professional advice and may not be suitable for your circumstances. Unless stated otherwise, references to third-party links, services, or products do not constitute endorsement by Yelp.

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