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How businesses can contact Yelp



Photo by Tima Miroshnichenko

We’re here to help—whether you’re seeking a quick answer online, looking for business tips, or simply need to speak with a human.

Note: If you’re a Yelp user and have questions about how to use Yelp or join the Yelp Elite Squad, visit our Consumer Support Center to find detailed answers to frequently asked questions.

Find answers online

If you’re looking for information at any hour of the day, these resources have the answers to many common questions—available at your convenience and on the go.

Yelp Support Center

The Yelp Support Center is easily searchable and has a huge library of answers to the most frequently asked questions. Want to know how to claim your Yelp Business Page, reply to a review, or manage your business on Yelp? Simply type in your question or phrase, and you’ll receive the most relevant results for your question.

Yelp Business Blog

If you’re looking for best practices on growing your business or how to use Yelp to your advantage, check out the Yelp Business Blog. You’ll find helpful guides, tutorials on Yelp products, inspirational stories from business owners, and more. We’re constantly adding new resources for small businesses, so subscribe to our newsletter to receive the latest content.

Yelp for Business

Yelp for Business offers resources to help you plan, start, grow, and advertise your small business—on Yelp and beyond. Learn more about the free and paid tools and features for your Yelp Business Page, from basic contact information to Yelp Ads. You can also register for upcoming events, watch on-demand videos, listen to the Behind the Review podcast, and more. Restaurants can find more resources at Yelp for Restaurants.

Yelp Trust & Safety

Yelp’s Trust & Safety site explains how the recommendation software works to improve the quality and reliability of the Yelp platform. You’ll also find more info on Consumer Alerts, content moderation, and other ways Yelp combats the spread of misinformation and protects businesses through its robust policies. 

Get in touch with a person

Phone

Give us a ring at (877) 767-9357, available Monday through Friday from 6 a.m. to 7 p.m. PT.  Our phone support team is also trained to walk you through your advertising options on Yelp.

Yelp Ads helps you reach more potential customers by placing your business above relevant search results and on your competitors’ pages. You can set your own advertising budget, track your results, and customize your target audience to achieve the most successful results for your business. Call to learn more.

Email

Our business outreach team can help you harness the benefits of Yelp’s free tools to make the most of your Yelp Business Page. They’re available to answer questions and provide resources or tools via email at bizoutreach@yelp.com.

For Yelp clients

To speak with customer support, start by logging into your Yelp for Business account and clicking the “Need Help?” icon on the bottom right.

Submit a case

Click “Tell us about your issue” and choose the most relevant option from a list of support topics. This list will lead you to our Support Center for the fastest answers or help you submit a case for our support team to process.

Live chat

Choose the live chat option to chat with a customer success manager. Live chat is available Monday through Friday from 5 a.m. to 6 p.m. PT and 8 a.m. to 4 p.m. PT Saturday and Sunday.

Phone 

Reach your designated customer success team Monday through Friday from 5 a.m. to 6 p.m. PT by calling (855) 380-9357.

For restaurant help with Yelp Guest Manager

To get more information or sign up

Email restaurants@yelp.com or call us by phone at (877) 571-9357. The phone line is open Monday through Friday from 5 a.m. to 5 p.m. PT.

You can also schedule a call with us, and a restaurant expert will reach out to you as soon as possible.

For customers

Email restaurantsupport@yelp.com or call us by phone at (877) 571-9357. Phone support is available seven days a week from 6 a.m. to 6 p.m. PT.

The information above is provided for educational and informational purposes only. It is not intended to be a substitute for professional advice and may not be suitable for your circumstances. Unless stated otherwise, references to third-party links, services, or products do not constitute endorsement by Yelp.

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