When you need help, you want it right away. We want to hear from you and are ready to help address any of your questions. Depending on what that question is, there are a few ways to get in touch. This quick guide will walk you through potential reasons for contacting Yelp and how to do so.
Finding answers to frequently asked questions about Yelp
If you’re looking for a quick answer at any hour of the day, there are two great resources for you. You can access these at your convenience and on the go.
Yelp Support Center
If you have a common question you think we may get asked a lot, check out our Support Center. It’s easily searchable and full of great information based on our most frequently asked questions. All you have to do is type in your question or phrase, and your answer should pop up.
Yelp Business Blog
If you’re looking for more business resources, check out the rest of our Yelp Business Blog. You can find helpful guides, tutorials on our products, customer stories, and more. We’re updating it constantly, so subscribe to our blog newsletter if you’d like the latest and greatest updates.
For more advanced questions
Do you prefer to chat on the phone?
We have phone support available Monday through Friday from 6 a.m. to 7 p.m. PST. You can reach someone by calling (877) 767-9357.
Have questions about our recommendation software?
Check out our newly launched Trust & Safety site, which explains our recommendation software, Consumer Alerts, content moderation, and more.
Are you interested in Yelp Ads?
Our phone support team is trained to help you understand all of your advertising options on Yelp. If you’d like to learn more about your options, call (877) 767-9357.
Are you a Yelp advertiser?
You can reach your designated Customer Success Team Monday through Friday from 6 a.m. – 6 p.m. PST by calling the phone number in the bottom right of your Yelp for Business account. Find that number by logging in at biz.yelp.com.
Do you prefer email?
Yelp’s Business Outreach Team helps educate business owners on the free tools available to make the most of your Yelp Business Page. They’re always willing to answer questions and provide resources or tools via email. You can contact them by emailing firstname.lastname@example.org.
Existing advertisers who prefer email can always contact their Customer Success Team by emailing email@example.com.
The information above is provided for educational and informational purposes only. It is not intended to be a substitute for professional advice and may not be suitable for your circumstances. Unless stated otherwise, references to third-party links, services, or products do not constitute endorsement by Yelp.