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He aquí, el poder de una respuesta pública magnífica



Al tomar el control de tu página de negocio en Yelp, desbloqueas dos herramientas gratuitas de respuesta que te permiten conectar con los clientes que han escrito comentarios sobre tu negocio. Sabemos que enviar un mensaje privado tiene sus ventajas, pero una respuesta pública bien elaborada tiene un efecto extraordinario. ¿Por qué tiene tanto poder la respuesta pública? Por dos motivos principales: en primer lugar, demuestras a cualquier cliente potencial que visite tu página de negocio en Yelp que te preocupas por las opiniones de tus clientes, y, en segundo lugar, es un medio que te permite compartir con todos los usuarios tu versión de los hechos. ¿Listo para probarlo? Echa un vistazo a estos tres consejos sobre cómo publicar una respuesta magnífica:

1. Permanece sereno y profesional: Contestar públicamente a un comentario es como utilizar un megáfono para hablar de tu negocio. Esto quiere decir que no sólo el usuario al que estás respondiendo será capaz de leer tu respuesta, sino que todos los usuarios que visiten tu página de negocio también podrán leerla. En este sentido, te recomendamos dejar atrás tus emociones, procurar mantener un tono controlado y comenzar la respuesta dando las gracias al usuario por su comentario.

2. No tengas miedo a la hora de recalcar la política del negocio: Además de tener la oportunidad de exhibir tus grandes habilidades de atención al cliente, el hacer pública un respuesta también te brinda la oportunidad de compartir las políticas y las prácticas de tu negocio en caso que observes cualquier tipo de inexactitud en un comentario.

3. Destaca los cambios que has realizado a raíz del comentario: No hay mejor lugar para hablar de los cambios que has realizado en tu negocio que a través de una respuesta pública. ¿De qué otra manera serían capaces de saber tus clientes potenciales que has mejorado la experiencia de consumo en tu negocio?

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The information above is provided for educational and informational purposes only. It is not intended to be a substitute for professional advice and may not be suitable for your circumstances. Unless stated otherwise, references to third-party links, services, or products do not constitute endorsement by Yelp.

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