Donnez à vos clients potentiels plus de moyens de vous contacter avec le ” Message du commerce “

December 1, 2015

Parfois, vous préférez écrire plutôt que téléphoner. Vos clients sont comme vous. Vous pouvez donc utiliser l’outil « Message du Commerce » sur Yelp Comptes Professionnels afin de capter plus de demandes de la part de vos clients en ligne. Pensez-y comme un moyen d’engager la conversation avec des gens qui sont sur le point de dépenser leur argent chez vous et qui ont juste besoin d’informations supplémentaires.

Par exemple, un client peut utiliser cette messagerie pour demander « Êtes-vous disponible pour vous occuper de mon mariage ? » ou « J’aimerais avoir un devis pour vos services ». Lorsque quelqu’un utilisera cet outil pour vous poser une question, il verra le temps de réponse moyen auquel il doit s’attendre avant d’obtenir une réponse. Répondre prend juste quelques minutes et dans la plupart des cas conduit vers un échange de correspondance ou un coup de fil. La bonne nouvelle, c’est que vous pouvez utiliser cet outil pratique gratuitement.

Vous n’êtes pas sur de savoir comment accéder et répondre à vos messages ? C’est très simple :

Depuis votre Compte Professionnel Yelp sur votre ordinateur

Aller sur l’onglet Messagerie de Yelp Comptes Professionnels
Cliquez sur le message auquel vous souhaitez répondre
Rédiger votre réponse et cliquez sur Envoyer pour répondre à l’utilisateur

Depuis votre Compte Professionnel Yelp sur votre mobile

Choisissez Messages dans la barre de navigation
Choisissez le message auquel vous souhaitez répondre
Choisissez la barre en bas de l’écran qui dit Répondre… Entrez votre message et choisissez Envoyer

The information above is provided for educational and informational purposes only. It is not intended to be a substitute for professional advice and may not be suitable for your circumstances. Unless stated otherwise, references to third-party links, services, or products do not constitute endorsement by Yelp.

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