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Coronavirus (COVID-19) resource hub for businesses

Editor’s note: This information hub was last updated on July 2, 2020.

The Coronavirus (COVID-19) pandemic is creating a lot of uncertainty around the world. This is an extremely difficult and challenging time, and millions of businesses are feeling the impact. We know that business owners want to do what’s best—for their customers, their staff, and their communities.

We’ve compiled some of the best resources we’ve found for businesses managing the impact of the Coronavirus, including our own $25+ million relief package for heavily impacted businesses.

The situation with this pandemic is changing rapidly, and we encourage you to check this and other resources regularly for updates, and to keep your Yelp page up to date for your customers.

If you have questions or if there is anything we can do to help, get in touch by logging into your Yelp for Business account for Yelp contact details. Our customer success and account teams are fully staffed and ready to assist.

General Coronavirus (COVID-19) resources

Business tips

Financial assistance

Customer communications 

In times like these, quick and easy access to accurate information and open lines of communication are more vital than ever. Take a moment to update your online business information online, and consider letting your customers know what you’re doing with proactive outreach via email or other channels.

What to communicate:

  • How your operations have changed in response to the crisis and what you’re doing to keep your customers and employees safe
  • Changes to your policies that affect customers (e.g., waiving cancellation fees or offering free shipping)
  • Highlight low-touch options if you offer them (e.g., non-contact deliveries, curbside pickup, phone consultations)

How to communicate:

Update the various sites that list your business information, and consider proactive outreach channels.

Staff communications

  • Make sure you have at least two ways to contact each employee so you don’t waste time trying to track someone down if needed
  • Clearly communicate changes in policies, new safety procedures (hand-washing, cleaning, etc.), and staying home if sick. If your workers don’t have paid sick leave, do what you can to compensate sick employees so they don’t endanger the rest of your staff or your customers
  • Keep the lines of communication open and support your staff during this stressful time

The information above is provided for educational and informational purposes only. It is not intended to be a substitute for professional advice and may not be suitable for your circumstances. Unless stated otherwise, references to third-party links, services, or products do not constitute endorsement by Yelp.

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