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Contemplez l’efficacité du parfait commentaire public !

mm
Yelp Inc.

 

En revendiquant votre fiche de commerce sur Yelp, vous avez déverouillé deux outils de résponse gratuits pour entrer en contact avec les clients qui ont écrit des avis sur votre commerce. Un message privé a sans aucun doute beaucoup d’avantages mais un commentaire public bien rédigé change complètement la donne. Qu’est ce qui rend un commentaire public si efficace ? Deux choses : Cela démontre à tous les clients potentiels qui consultent votre fiche que vous prêtez attention aux commentaires de vos clients et cela vous donne également une plateforme pour donner votre version. Alors, prêt à essayer ? Voici les 3 conseils les plus importants pour publier un commentaire public parfait.

1. Restez calme et professionnel. Publier un commentaire public en réponse à un avis c’est comme parler dans un micro pour parler de votre commerce. Cela signifie le rédacteur de l’avis sera en mesure de lire votre réponse tout comme toute autre personne se rendant sur votre page. Gardez cela à l’esprit, laissez vos émotions au placard, faites attention au ton que vous utilisez et démarrez votre réponse en remerciant le rédateur de l’avis pour son retour.

2. N’ayez pas peur de rappeler votre règlement. En plus de vous donner l’opportunité de démontrer votre excellent service client, publier un commentaire public vous permet aussi de partager le règlement et les pratiques de votre entreprise et corriger tout inexactitude dans l’avis.

3. Mettez en lumière les changements que vous avez effectués après avoir pris connaissance de l’ avis. Il n’y a pas de meilleur endroit pour mentionner les changements que vous avez faits que dans un commentaire public. Dans quelle autre mesure vos clients pourraient-ils être mis au courant de ces changements ?

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The information above is provided for educational and informational purposes only. It is not intended to be a substitute for professional advice and may not be suitable for your circumstances. Unless stated otherwise, references to third-party links, services, or products do not constitute endorsement by Yelp.

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