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¿Cómo respondo a los comentarios sobre mi empresa en Yelp?



Actualmente, cuando una persona quiere encontrar un negocio, suele usar su ordenador, teléfono móvil o tablet. Estos usuarios, también escriben reseñas sobre su experiencia en las empresas y responderles es una gran forma de acercarte a ellos, obtener feedback o aclarar cualquier tema. Aquí tienes nuestros consejos para hacerlo de la mejor forma en Yelp:

Responde siempre de una forma educada. Ya sean positivas o negativas o de una forma pública o privada, utiliza esta herramienta para dar las gracias o para obtener más información si el cliente ha tenido una mala experiencia en tu negocio. Si lo haces de una forma pública, será visible para todos. Si lo haces a través de un mensaje directo, solo lo verá quien escribió ese comentario. Si lo crees conveniente, indica tu política de empresa.

¿Has recibido un comentario negativo? No envíes nunca un mensaje directo a la defensiva y tampoco escribas una respuesta pública de malas maneras. Ten en cuenta que esto solo atraería la atención del resto de usuarios. Nuestro consejo es que respondas de forma privada para conocer todos los detalles de lo ocurrido y encontrar una solución.

Entra ahora en Yelp para Propietarios de negocios para responder a los comentarios que hayas recibido o prueba nuestra aplicación de Yelp para Empresas y hazlo desde tu smartphone.

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The information above is provided for educational and informational purposes only. It is not intended to be a substitute for professional advice and may not be suitable for your circumstances. Unless stated otherwise, references to third-party links, services, or products do not constitute endorsement by Yelp.

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