Tia Agnew, founder of The Joy Pilot, is a business success coach and serial entrepreneur based out of Gulfport, Florida. Before taking off as The Joy Pilot, Tia was the founder and CEO of New Day Craft, a manufacturer, wholesaler, and retailer of craft mead and hard cider. She brings nearly 20 years of hard-won small business experience, sharing lessons for success in business and life.
How to remove friction from the customer experience
January 7, 2022
Highly successful businesses share a common trait: They’ve made the customer experience effortless. And we’re not just talking about the transaction. They optimize each facet of customer interaction. Things happen…