14 posts
Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” The question then is, how do you make those unhappy experiences—mostly in the form of negative…
Since the dawn of civilization, people have loved to complain by leaving negative reviews. The oldest known form of writing—cuneiform—dates back to around 3200 BC, so naturally, the oldest known…
Will Guidara has entertained A-list celebrities, CEOs, and world leaders while running his former restaurant group, Make it Nice, which includes one of the world’s best restaurants, the three-Michelin star…
“What it means to be a strategic quitter is to say, has anyone standing where I’m standing, trying to go where I’m going, gotten there? Because if no, well then…
But Chef Marvin says that the hospitality business has evolved—and that it’s now all about perspective. “I’m not really in the restaurant business anymore. That was my basis 10 years ago,…
Cleaning up Your storefront and shop are probably cleaner than they’ve ever been, due to protocols you’ve enacted in light of the pandemic. But do your customers know all of…
Ready for more? Check out more episodes of Full Comp: Episode 1: Building a Restaurant Empire in a Recession: Tender Greens’ Erik Oberholtzer Episode 2: Creating Opportunity from Tragedy: Serial Restaurateur Darin Rubell…
Key takeaways There are simple ways to become a more eco-friendly business—which is good for the environment, your community, and eventually your bottom line You can achieve impactful savings by…
Ready for more? Check out more episodes of Full Comp: Episode 1: Building a Restaurant Empire in a Recession: Tender Greens’ Erik Oberholtzer Episode 2: Creating Opportunity from Tragedy: Serial Restaurateur Darin Rubell…
Ready for more? Check out more episodes of Full Comp: Episode 1: Building a Restaurant Empire in a Recession: Tender Greens’ Erik Oberholtzer Episode 2: Creating Opportunity from Tragedy: Serial Restaurateur Darin Rubell…
Key takeaways Get familiar with the info about your business that’s already online—or add it yourself if you’re new Maintain an active role in online conversations about your business Be…
In this episode of the Full Comp podcast, Josh Kopel chats with Hollywood-based celebrity chef Adam Perry Lang of APL Restaurant, known for his hyper-seasonal dishes featuring some of the…