Editor’s note: This information hub is being updated regularly with additional resources. Last update: April 2, 2020.
The Coronavirus (COVID-19) pandemic is creating a lot of fear and uncertainty around the world. This is an extremely difficult and challenging time, and millions of businesses are feeling the impact. We know that business owners want to do what’s best—for their customers, their staff, and their communities.
We’ve compiled some of the best resources we’ve found for businesses managing the impact of the Coronavirus. And on March 20, we announced a $25 million relief package for heavily impacted businesses.
If you have questions or if there is anything we can do to help, get in touch by logging into your Yelp for Business account for Yelp contact details. Our customer success and account teams are fully staffed and ready to assist.
In times like these, quick and easy access to accurate information and open lines of communication are more vital than ever. Take a moment to update your online business information online, and consider letting your customers know what you’re doing with proactive outreach via email or other channels.
What to communicate:
How your operations have changed in response to the crisis and what you’re doing to keep your customers and employees safe
Changes to your policies that affect customers (e.g., are you waiving cancellation fees or offering free shipping)
Highlight low-touch options if you offer them (e.g., non-contact deliveries, curbside pickup, phone consultations)
How to communicate:
Update the various sites that list your business information, and consider proactive outreach channels.
Page updates, such as adding special hours, take-out and delivery options, virtual offerings, or marking your business as temporarily closed (free for all businesses)
Make sure you have at least two ways to contact each employee so you don’t waste time trying to track someone down if needed
Clearly communicate changes in policies, new safety procedures (hand-washing, cleaning, etc.), and staying home if sick. If your workers don’t have paid sick leave, do what you can to compensate sick employees so they don’t endanger the rest of your staff or your customers
Keep the lines of communication open and support your staff during this stressful time