When you need help you want it right away. We want to hear from you and are ready to help address any of your questions. Depending on what that question is, you may want to get in touch with us a certain way. This quick guide will walk you through potential reasons for contacting Yelp and how to do so.
Finding answers to frequently asked questions about Yelp
If you’re looking for a quick answer at any hour of the day, there are two great resources for you. You can access these at your convenience and on the go.
The Support Center
If you have a common question you think we may get asked a lot, check out our Support Center. It’s easily searchable and full of great information based on our most frequently asked questions. All you have to do is type in your question or phrase and your answer should pop up.
The Yelp Blog For Business Owners
If you’re looking for more self-guided education, our blog is a great place to start. You can find helpful guides and tutorials on our products. You’ll even find resources from our partners and tips about running a small business. Be sure to check out the Business Section of the Yelp Blog. We’re updating it constantly so subscribe to our blog newsletter if you’d like the latest and greatest updates.
For more advanced questions
Do you prefer to chat on the phone?
We have phone support available Monday through Friday from 6am to 7pm PST. You can reach someone by calling (877) 767-9357.
Are you interested in Yelp Ads?
Our phone support team is also trained to help you understand all of your advertising options on Yelp. If you’d like to learn more about your options, call (877) 767-9357.
Are you a Yelp advertiser?
You can reach your designated Customer Success Team Monday through Friday between the hours of 6am and 6pm PST by calling the phone number in the upper right hand corner of your Business User Account. View that number by logging in at biz.yelp.com.
Do you prefer email?
Yelp’s Business Outreach Team helps educate business owners on the free tools available to make the most of your Yelp Business Page. They’re always willing to answer questions and provide resources or tools via email. You can contact them by emailing firstname.lastname@example.org.
Existing advertisers who prefer email can always contact their Customer Success Team by emailing email@example.com.
There are a number of reasons you may want to get in touch with Yelp. We’re here to support you and want to get you in touch with the right team. Don’t hesitate to reach out. We’ll see you on Yelp!