Today we are introducing Wellness Support Alerts on Yelp to point consumers to free, confidential and publicly available resources when they may be in a time of need.
We are dedicated to connecting people with great local businesses but recognize that some circumstances call for more immediate, easily-accessible resources than traditional brick and mortar establishments. When someone visiting Yelp is experiencing distress or needs more immediate help, we want to ensure that they and their loved ones are aware of the resources available at any time of day.
When a user searches for certain phrases pertaining to mental health or substance abuse, a Wellness Support Alert will appear. This alert will point users to contact information for nationally recognized resources where they can access free, confidential, support.
Wellness Support Alerts are currently available across our platforms on the app, desktop and mobile web.
We are always looking for ideas for how to make Yelp ever more useful for consumers and connect them with great local businesses and useful information. Please feel free to share any ideas or feedback with us.