How often do you respond to reviews on your Yelp page? If the answer is never, you may want to rethink your strategy. We’ve heard from some of the most successful businesses on Yelp that they see value in engaging in a dialogue with their customers who leave both positive and critical feedback. With that in mind, we thought it would be interesting to see what consumers had to say on this subject. We were able to catch up with a few active members of the Yelp community to get their take. Check out the video below to learn why you should join the conversation about your business online and make sure you respond to reviews as you accumulate them.
Need a little help responding? Check out this recorded webinar hosted by a business owner for her top tips for responding to your Yelp reviews.