The official voice of Yelp HQ in San Francisco. It's a place for us to talk about news, product, community, businesses and more at Yelp.com.
Our latest Yelp Economic Average report, released this week, reveals that the beauty industry has been hit incredibly hard by COVID-19 and stay-at-home orders. Though, like many industries that rely on brick-and-mortar locations, we’ve seen that beauty businesses have been resilient, with many pivoting to offer virtual consultations, mobile salon treatments like manicures and waxing,… Read more
As cities reopen and COVID-19 cases continue to rise across the country, local governments have taken action, pivoting their reopening plans. Many businesses that eagerly reopened doors in June were forced to scale back operations and in some cases even shut down again — a costly action for many small businesses.
Mask via Yellowcake Shop Due to the ongoing pandemic, many communities are requiring the use of masks to help stop the spread of COVID-19. We connected with Community Managers across the US to highlight businesses that are making it easier to stay safe while supporting local. Some of these folks are traditional designers who have… Read more
“This is the most delicious burger I have ever eaten in my 26 years of life… If you don’t go here you are SEVERELY missing out on the best burger you’ll ever taste.” – Alex P. on Yelp Alex was clearly impressed with his culinary experience at Au Cheval in Chicago. For the restaurant owner… Read more
Over the past 10 years, Latinx people have launched more small businesses than any other demographic, and now contribute nearly $500 billion to the economy in annual sales. These same entrepreneurs, along with their communities, have been disproportionately affected by the coronavirus pandemic. Unfortunately, only 12 percent of Black and Hispanic/Latinx business owners polled to… Read more
Consumer interest is steadily increasing, with more people leaving their homes to support the types of businesses they enjoyed before the COVID-19 shutdowns began. But with coronavirus cases spiking and a warning from states of more closures looming, it’s important that we venture out safely and with proper planning. To that end, we’ve matched up… Read more
Who do I write for in these uncertain times? Is it the restaurateur trying to find their way through this mess? Is it the patron, curious about what the future of restaurants will look like? Today, it’s both. Restaurateurs, we need to have an honest conversation about discounts and how we’ve created a culture where… Read more
Tayo Giwa and Cynthia Gordy Giwa have been spotlighting Black-owned, Brooklyn-based businesses since the beginning of 2018 as an act of hyperlocal service journalism. We asked them about their approach to telling these stories and how the new momentum of the Black Lives Matter movement has impacted their digital publication. Q: What inspired you to… Read more
As many of us think of recreation a little differently this summer, there’s one classic summer activity that’s been there for us every summer since 1933 and is feeling more relevant this summer than ever before—the drive-in theater.
Trust is critical to a good relationship with your customers. After all, they’re handing over their hard-earned money to you and your business, and they expect something of value in return. But customer trust isn’t just about the transaction—it’s built over time with give and take from both the business and the customer. If you… Read more
In this time of a global pandemic, many teams that physically worked together in the past are now separated and doing their jobs remotely. The regular water cooler chit-chat has unfortunately been sidelined, replaced by quick “hi, how are you?”s on a Slack channel or email. But even amid the challenges of physical separation, remote… Read more
Yelp Los Angeles Community Director, Helina Medhin has compiled this Collection as a starting point for solidarity, education and allyship. Read on for ideas on how to support local establishments (virtually and in real life) across the country while championing social change. From fighting a global pandemic, practicing social distancing, and adjusting to new normals––2020… Read more